What is Business Automation?
Business automation refers to the use of software programs to automate monotonous operations so that personnel can focus on higher-value work. This comprises AI-powered automation (API), robotic process automation (RPA) and business process automation (BPA).
There are different levels of automation that can be implemented in a business:
Basic Automation: This level involves automating simple and repetitive tasks, such as data entry, document generation, email responses, and report generation. Basic automation often utilizes software tools like spreadsheets, email filters, and templates to automate these routine activities.
Process Automation: At this level, businesses focus on automating entire business processes or workflows. Process automation involves connecting different systems and tools to create a seamless flow of information and actions. For example, an e-commerce company may automate the entire order fulfillment process, including order processing, inventory management, shipping, and customer notifications.